Skip to main content

Manage your booking

Pay for your holiday

Settle a deposit, clear a balance, or pay something towards it — whatever suits, whenever suits, up to your balance due date.

You will need your booking reference and the surname of the lead traveller. Both are at the top of every email we have sent you about this holiday.

Rather not pay online, or paying by bank transfer? +44 1606 720099Monday to Friday, 9am to 5.30pm. Have your booking reference to hand.

Step 1 of 3

Your payment

For example HW48213 — at the top of your confirmation email.

What are you paying?

Your outstanding balance is on your balance reminder email.

Pounds sterling, between £1.00 and £50,000.00. Check it against your email before continuing.

You will enter your card details on our payment provider’s secure page. Headwater never sees or stores your card number.

What happens after you pay

01
One payment
Your card is charged once, by our payment provider, on its own secure page. Pressing continue twice does not start a second payment.
02
The result, confirmed
Back on this page, you see the outcome our payment provider has confirmed — received, declined or still being confirmed.
03
Questions welcome
To check your balance or anything else about your booking, call us with your booking reference to hand.

Who takes your payment

Your payment is taken by Exodus Travel Limited, the group company Headwater is part of, through our payment provider ipg‑online. That is the name you will see on your card statement — your booking stays with Headwater throughout.

  • Visa
  • Visa Debit
  • Mastercard
  • Mastercard Debit

Card details are handled entirely by our payment provider, on its own secure page. Headwater never sees or stores your card number.

Your money is protected

  • ABTA member — financial protection and a clear complaints route
  • ATOL protected on holidays that include a flight
  • B Corp certified since 2023
  • Feefo Platinum — rated by travellers, not by us

Not all holidays are ATOL protected. Your confirmation states exactly which protection applies to your booking.